If I can't attend, can I send someone else from my organization?
Unfortunately, invitations are non-transferable.

Can I bring an additional participant from my organization?
In order to ensure that we have a broad representation of all markets, we ask that client invitations be limited to one contact per organization.

What if I cannot attend the entire event?
If you are unable to attend the entire event, we kindly ask that you decline. In addition, please note that invitations may not be transferred to other members of your organization.

Do I need a passport to attend?
Since Elevate 2024 is hosted in Vancouver, Canada, we anticipate that most guests will need to utilize their passports when traveling to the event. Please plan to bring your valid passport. Full passport information and recommendations are outlined below in the "Required Travel Documents" section below.

What's included?
All Elevate guests will enjoy access to programming, EIC credit opportunities, group meals and break services and evening events and activities. Client air and hotel accommodations are compliments of Maritz; the Maritz guest services team will assist in making all client travel arrangements.

When does Elevate begin/end?
Elevate guests should plan to arrive by 3 PM on Monday, April 29. Return flights may be any time on Thursday, May 2.

Can I book my own air?
Client air arrangements are provided by Maritz, and we ask that you allow our guest services team to book your travel.

• The guest services team can assist with upgrades if requested. Fees associated with upgrades will be a personal expense.
• Clients will not be reimbursed for any upgrades or travel they book on their own.

The only exception to clients booking their own travel is if your organization does not allow you to receive complimentary flights. If this is the case, please contact Elevate@maritz.com. Note, supplier partners are responsible for making their own air arrangements.

There are two hotels listed - why?
The JW Marriott Parq Vancouver and The DOUGLAS, Autograph Collection, sit just across the plaza from each other. The two properties share the award-winning, Double Leed platinum-Certified convention center - the largest in Vancouver.

The JW Marriott Parq Vancouver will host Maritz team members and clients, and supplier partners will enjoy accommodations at The DOUGLAS. Elevate events will take place in the event space connecting the two properties.

Can I pre- or post-extend?
You are welcome to pre-/post-extend at your own expense. Rooms will be available before and after the Elevate event dates of April 29-May 2, 2024, at the group rate, based on availability. The Elevate guest services team will be able to provide hotel extension options once you have registered.

How will I get to the hotel from the airport?
Group transfers will be provided for all guests arriving during the standard arrival times on April 29 and May 2. Specific details regarding transfers will be shared closer to the time of the event. Unless other arrangements have been made, transfers outside the group arrival/departure dates will be a personal expense.

Can I bring a guest?
Guests are welcome, but are not included in scheduled Elevate events. Airfare and any additional expenses associated with bringing a guest will be a personal expense.

Will this event qualify for CMP or other accreditation?
We are in the midst of creating the event content. Once complete, we may submit to the Events Industry Council (EIC) for accreditation approval.

What will be the health/Covid protocols?
We will continue to follow all required facility, local, state and federal regulations with regard to health and safety during our event.

What should I bring and what should I wear?
Specific attire details for each part of the event will be shared when the full agenda is released.

What if I am traveling from the U.S.?
U.S. Citizens: You must have a valid passport. The name on your passport must match exactly with the name on your airline ticket/reservation. If they do not match, you may be denied boarding.

• The government of Canada requires your passport to be valid at the time of entry and contain one blank page for stamping. However, the U.S. Department of State recommends that all international travelers carry a passport valid at least six months beyond their planned return home and that it contains two blank pages for stamping.
• If you do not have a valid passport, please apply for one immediately and refer to the U.S. Department of State for necessary documentation. In addition, you may contact the National Passport Information Center (NPIC) toll-free at 877-487-2778 (TDD: 888-874-7793).
• Passport processing time is often significantly delayed due to high passport demand. To view the U.S. Department of State's current processing time (plus added mail time), click here.
• To EXPEDITE processing of first-time or renewal passport applications, visit CIBTvisas or call 800-929-2428. Note: CIBTvisas charges a fee to assist you in expediting your passport application/issuance of the passport, and these fees will be a personal expense. Please reference the Maritz account number 50049 when contacting CIBTvisas for preferred pricing.
• For more information regarding entry to Canada, please visit the U.S. Department of State website here.

What if I am traveling from outside of the U.S.?
All Other Citizens: You are responsible for securing the required travel documents for your trip. You must check with the Consulate of each country listed on your itinerary to make sure you have all the necessary travel documents. Country-specific travel documents may be required when connecting through countries other than your final destination.

Do I need a tourist or visitor visa to enter Canada?
Depending on where you are traveling from, you may or may not need a tourist visa. Most people will only need their passport, however you are responsible for making sure you have the proper travel documents to enter Canada. Please reference Canada's site here to determine if extra documentation is required from your arrival country.

How will I get to and from the airport?
Unless arranged separately, group airport transfers will be provided during the following times:

• Arrivals - Monday, April 29, 10 AM - 4:30 PM
• Departures - Thursday, May 2, 3:30 AM - 11:30 AM

Arrival Information
Arrival transfers will be provided by Cantrav.

International Arrivals
After going through customs and collecting your luggage, you will proceed to the public space where you will be met by Cantrav staff in navy blue polo shirts and grey/navy jackets holding signs with the Elevate logo. Staff will escort you to the assigned transfer which will take you to the JW Marriott Parq Hotel.

Domestic Arrivals (from within Canada)
After deplaning and collecting your luggage from baggage claim, proceed to the main domestic arrivals area where you will be met by Cantrav staff in navy blue polo shirts and grey/navy jackets holding signs with the Elevate logo. Staff will escort you to the assigned transfer which will take you to the JW Marriott Parq Hotel.

Departure Information
Departure transfers will be provided by Cantrav.

Airport shuttles will depart from the main lobby of the JW Marriott Parq Vancouver every 30 minutes from 3:30 AM - 11:30 AM on Thursday, May 2. Cantrav Staff wearing navy polo shirts and grey/navy jackets will be stationed at the main lobby of the JW Marriott Parq Hotel during this time. Guests staying at The DOUGLAS will also meet outside the main lobby of the JW Parq Vancouver (it is just a short walk next door). Shuttles will load and go every 30 minutes at the top and bottom of the hour, with the last departure at 11:30 AM.
Transfer time from the hotel to the airport is 30 minutes.

• For those traveling to the US, we recommend taking a shuttle 2.5-3 hours prior to departure time.
• For those traveling domestically (within Canada), we recommend taking a shuttle 2.5 hours prior to your flight.

What should I wear?
Below is the suggested attire for each day, as well as helpful definitions for each.

	Mon, April 29	Tues, April 30	Weds, May 1	Thurs, May 2
Daytime	Travel Attire	Casual Attire	Casual Business Attire	Travel Attire
Evening	Casual Attire	Casual Evening Attire	Casual Evening Attire

Travel Attire Monday & Thursday
Your favorite travel outfit is more than fine for the daytime on our arrival and departure days, Monday and Thursday.

Casual Attire - Monday Afternoon & Evening / Tuesday Daytime
After arrivals on Monday, guests will have the opportunity in the afternoon to head to Granville Island via mini harbour ferry boats to explore the island's shops and market before our welcome evening at Tap & Barrel Bridges, located on the island. Wear what will keep you comfortable - denim and athletic attire is completely okay. Pants, long-sleeved shirts or tops with sweaters and tennis or flat-soled shoes are recommended - as well as a jacket.

The same goes for the daytime on Tuesday, when we will all head out on our Learning Excursions located in three Vancouver neighborhoods. Light walking and light physical activity will be involved so plan on comfortable walking shoes and another casual (layered) outfit for exploring. Denim and athletic wear is acceptable.

Casual Evening Attire - Tuesday & Wednesday Evenings
Tuesday evening we'll continue the casual vibe, complete with prime mountain views and a waterfront perch from the Double Leed® Platinum-Certified Vancouver Convention Centre. By no means is this a formal event - think casual skirts or dresses, dressed up denim and slacks with comfortable shoes. We also suggest bringing a sweater for mingling outdoors and taking in the spectacular views.

To make packing easy, plan for similar attire for our farewell evening event on Wednesday at the JW Marriott Parq Vancouver.

Casual Business Attire - Wednesday Daytime
On Wednesday we'll dive into Applied Learning at the JW Marriott Parq Vancouver. Casual business attire is best - dresses or tops with pants or a skirt for women, and dress pants with a collared shirt for men (golf/polo shirts are appropriate, and sport coats are not required). Meeting rooms can be cool, so bring a sweater or jacket if needed. No shorts or denim during the day on Wednesday, please.

Additional Attire Notes
When packing for Elevate, keep one word in mind - layers!

• Late April temperatures in Vancouver range from highs of 60 degrees to lows of 40 - so dressing in layers is highly suggested as we go from outdoors to indoors.
• Don't forget a sweater, as meeting rooms can be chilly.
• Please bring a light to warm jacket (perhaps a raincoat, too!) as we'll be outside on Monday and Tuesday.
• Pack workout attire if you plan to hit the fitness center, run/walk the Vancouver seawall or participate in any wellbeing activities.

What kind of meals will be provided?
Our goal is to provide all Elevate guests with an inclusive, collaborative experience. The agenda has all meal and break periods covered from lunch on Monday through breakfast on Thursday, with a wide variety of offerings to accommodate all dietary preferences and restrictions.

Is there a Giving Back activity this year?
This year we are proud to support Covenant House Vancouver, a local trauma-informed agency committed to helping youth experiencing homelessness as well as protecting and safeguarding all youth in need. Representatives from Covenant House will be joining us on Wednesday, May 1, and we encourage you to stop by our first-aid kit assembly activity located in the Elevation Lounge.

What's the Elevate hashtag?
There will be A LOT of cool things in Vancouver and we're excited to experience it with you. If there's something you want to share on the socials, use the hashtag #MaritzElevate - and don't forget to tag @Maritz, too!

What is the weather like in Vancouver?
In late April spring is in full swing, and the weather is typically mild and comfortable, with the occasional spring showers. Average temperatures during our stay will range from daytime highs in the 60s to evening lows in the 40s. Visit accuweather.com or weather.com for detailed information prior to your arrival.

Are there any wellbeing activities planned?
We recognize that wellbeing is not one-size-fits-all. We designed our agenda to include time for you to practice wellbeing in a way that's meaningful to you, whether that's time in the fitness center, a run along the city's scenic seawall or simply quiet time in your room to catch up on work (and life!) while away from home.

Additionally, during the Wednesday Your Choice session, there will be an organized wellbeing class, "Workplace Wellness," that you can elect to join.

How do I download the Mobile App?
If you have never used the MobileEvent HQ app, follow the instructions below to download the mobile app and enable notifications:

• Download the MobileEventHQ app from the Google PlayStore or Apple App Store, or click here from your phone
• Open the app and click Get started
• Enter the email address you used for registration and click Continue
• Check your email and enter the activation code in your app or click activate MobileEvent App from the email on your phone
• Click the Elevate event to access the contents of the app
• When prompted, click Allow for "MobileEventHQ" to send you notifications so you don't miss any on-site updates

If you already have the MobileEventHQ app downloaded, follow the instructions below:

• Open up the MobileEventHQ and determine what event content is displaying (it may be an old event if you have previously used the app)
• To find the Elevate content, click on the "More" tab of the app that you land on
• Near the top of the page by your profile, click "My other events"
• Find the Elevate 2024 event banner and click on it to open up the Elevate app content
• To ensure you receive notifications during the event, navigate to your phone's internal settings and turn on notifications for the MobileEventHQ app

What if my question wasn't answered here?
Please email Elevate@maritz.com with any other questions you may have, and we'll get back to you right away.